Privacy Policy

This Privacy Policy explains how Shanghai Banzhijia Supply Chain Co., Ltd., trading as Shanghai Banzhijia Steel (“we”, “us”), handles personal information when you visit www.banzhijiasteel.com (the “Website”) or contact us about our products and services.

1. Who we are

Shanghai Banzhijia Supply Chain Co., Ltd., Room 505, Building 1, No. 103, Sizhuan Road, Songjiang District, Shanghai, China, 201601. Email: [email protected] · Phone: +86 131 6272 2135

2. Information we collect

Information you send us: when you submit an inquiry form, email us or message us on WhatsApp, we receive what you choose to provide, such as your name, company, country, email address, phone or WhatsApp number, and details of your steel requirements.

Inquiry forms: information submitted through the forms on this Website is stored securely on our server and sent to our sales team by email so we can reply to you. Files you attach (drawings, specifications, photos) are checked for safety, stored on our server and seen only by our staff.

Technical information: our server may automatically log technical data such as your IP address, browser type and the pages you visit, for security, spam prevention and to keep the Website running.

3. How we use your information

To answer your inquiries and prepare quotations; to negotiate, perform and administer orders and contracts, including shipping and export documents; to provide after-sales service; to keep business records and meet legal, tax and customs obligations; and to keep the Website secure.

We do not sell your personal information, and we do not use it for automated decision-making.

4. Legal basis

We process personal information under the Personal Information Protection Law of the People's Republic of China (PIPL) where it is necessary to respond to your request, to conclude or perform a contract with you, to meet legal obligations, or with your consent. For visitors in the European Economic Area and the United Kingdom, the corresponding bases under the GDPR are contract, legitimate interests, legal obligation and consent.

5. Third-party services

The Website embeds content from third parties that may set their own cookies when you use them: YouTube (Google) for our company film, using its privacy-enhanced mode; Google Maps for the map on the Contact page; and WhatsApp (Meta) if you contact us through a WhatsApp link. These services are governed by their own privacy policies. We do not use advertising or analytics cookies.

6. Sharing your information

We share personal information only when needed to serve you, for example with steel mills, processing partners and inspection agencies involved in your order; freight forwarders, shipping lines, logistics companies and customs brokers; banks and payment providers; and authorities where the law requires it.

7. International transfers

We are based in China, so information you send us is processed in China. Where we transfer personal information outside China, or receive it from outside China, we do so only as far as needed for your order and in line with applicable law.

8. How long we keep information

We keep inquiry records for as long as needed to handle your request and any resulting business relationship, and order and transaction records for as long as accounting, tax and customs laws require.

9. Your rights

Depending on where you live, you may have the right to access, correct, delete or obtain a copy of your personal information, to withdraw consent, and to object to or restrict certain processing. To make a request, email [email protected]. We will reply within the time required by applicable law. You may also complain to your local data protection authority.

10. Security

We take reasonable technical and organizational measures to protect personal information. No transmission over the internet is completely secure, so please do not send sensitive information we have not asked for.

11. Children

This Website is intended for business buyers and is not directed to children under 14.

12. Changes to this policy

We may update this Privacy Policy from time to time. The “Last updated” date above shows when it was last changed.